Help Center

Pick a mode from the Play page, open the server you want and hit Connect. That copies the server address straight into CS2. You can also paste the IP into the console with connect <ip>.

The skinchanger is a supporter perk. Sign in with Steam and hold an active VIP or ELITE membership, then your inventory unlocks. If you have just paid, give the payment a minute to confirm and reload the page.

Card payments usually activate within a minute, crypto once the network confirms the transaction. If it has been longer than an hour, email us with your SteamID and the reference from your payment receipt.

Equipped skins apply on your next respawn. If nothing changes, type !ws in chat to force a refresh, or reconnect to the server. Skins are stored per SteamID, so make sure you are signed in with the same account you play on.

Email us their SteamID or exact nickname, the server and roughly when it happened. A demo or clip helps us act much faster.

Memberships are digital goods that unlock immediately, so they are generally non-refundable. If something went wrong with your purchase, email us and we will look at it case by case. See the Terms of Service for the full detail.

The website language switch sits at the bottom of every page. Your in-game server language is a separate setting you will find under Settings, and it applies automatically whenever you join a COLDPEEK server.

We sign you in through Steam's own OpenID flow, so your password is never typed into or seen by COLDPEEK. We only receive your public SteamID, display name and avatar. Nobody from our team will ever ask you for your password or a trade offer.